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Browse our frequently asked questions or contact our team for assistance
Where is Woodsy Palace located?
We are based in Nairobi, Kenya, with showrooms in [Location]. We deliver across Kenya.
Do you offer both locally made and imported furniture?
Yes! We craft custom furniture in Kenya and also import high-quality pieces from trusted suppliers.
Can I visit your workshop or showroom?
Absolutely! Visit us at [Address] or book an appointment via [Phone/Email].
What types of wood do you use?
We work with mahogany, oak, pine, and MDF (for budget-friendly options).
Do you sell outdoor furniture?
Yes! We have weather-resistant teak, eucalyptus, and metal-wood combos for patios and gardens.
Are your products pre-assembled?
Most items come assembled, but some imported furniture may require minimal DIY setup.
How long does delivery take in Kenya?
- Nairobi: 3-5 business days
- Major towns: 5-7 days
- Remote areas: 7-10 days (contact us for exact timelines)
What are the delivery charges?
Fees vary by location and item size. We offer free delivery for orders above Ksh 50,000 in Nairobi.
Can I track my order?
Yes! You'll receive an SMS/email with tracking details once dispatched.
What payment methods do you accept?
M-Pesa, Credit/Debit Cards, Bank Transfer, and Cash on Delivery (Nairobi only).
Are prices negotiable?
For bulk orders (offices, hotels), we offer discounts. Contact our sales team.
Do you offer installment plans?
Yes! We partner with [Credit Provider] for flexible payment options.
Can I request custom furniture designs?
Yes! Visit our "Custom Orders" page or WhatsApp us at [Number] for a consultation.
How long does a custom order take?
2-4 weeks, depending on complexity. Rush orders may incur extra fees.
Do you provide 3D designs before making the furniture?
Yes, for large orders, we share sketches or 3D mockups for approval.
What if my furniture arrives damaged?
Send photos within 48 hours, and we'll replace/repair it for free.
What's your return policy?
14-day return for unused items (except custom pieces).
Do you offer a warranty?
Yes! 1-year warranty on craftsmanship; 6 months on imported items.